1 – Definitions
Gift: refers to all items given free of charge to the Customer as part of an Order,
such as, and not limited to, samples, tote bags and kits.
Customer: refers to any User who has validated an Order on the Site. The rights and obligations of the User necessarily apply to the Client.
Order: means the process for the Customer to select the Products, purchase them and have them delivered.
Contract: refers to these General Terms and Conditions of Sale (or “GTC”). Therefore, the Customer waives the right to rely on any contradictory document which would oppose the GCS, and which would therefore be unenforceable against PAÑPURI.
Commercial Documentation: refers to all information relating to the Products appearing on the Site, in particular their descriptive sheet.
Personal data: refers to any information relating to a Customer and/or User, an identified or identifiable natural or legal person.
Parties: means jointly PAÑPURI and the Users of the Site.
Treatment service(s): means any treatment service provided by PAÑPURI in one of its institutes and which will be the subject of a reservation by the Customer via his personal account, accessible from a dedicated interface.
Products: refers to Cosmetic Products, accessories and derived products as well as Treatment Services available for sale on the Site.
User: designates any natural or legal person accessing the Site, whether or not they are a Customer.
2 – Site
The Site www.panpuri.fr (hereinafter referred to as the “Site”) is an e-commerce site accessible via the Internet at the address www.panpuri.fr. It is open to any User of this network.
It is edited by:
PAÑPURI EUROPE (hereinafter referred to as “PAÑPURI”)
sarl with share capital: €50,000 | RCS Paris B 483 967 337
Head office: 198 rue de Vaugirard – 75015 Paris, France
VAT number: FR09483967337
Publication Director: PAÑPURI, in his capacity as President represented by Mr. Coelio JAMET.
It is hosted by:
3- Purpose of the GCS – Acceptance of the GCS – Modifications to the GCS – Version in Force – Prevalence
Purpose: Governed by Article L. 441-6 of the Commercial Code and L. 111-1 of the Consumer Code, the purpose of these Terms and Conditions is (i) to define the conditions under which Users can access the Site and placing Product Orders as well as (ii) managing relations between PAÑPURI and Users and (iii) determining the rights and obligations of the Parties.
Acceptance: Any Order for a Product offered on the Site presupposes the consultation and express acceptance of these General Conditions of Sale, without however this acceptance being conditioned by a handwritten signature on the part of the User.
The User can save or print these general conditions of sale, provided however that they do not modify them.
Modification: PAÑPURI reserves the right to modify these T&Cs at any time, without notice, in particular to take into account any legal, jurisprudential and/or technical developments, and it being understood that such modifications will not be applicable to reservations and Orders previously accepted and confirmed by the Customer. Thus, the version applicable to an Order is the one in force on the date of placing the latter.
In any case, the fact for the User to continue to use the Site after information of the modification of the GCS entails the acceptance of the modifications of the latter by the User.
Update: The prevailing version of the T&Cs is the latest updated version on the Site.
Prevalence: The GCS apply to the exclusion of any other document.
4 – Geographical scope – Description of the Products marketed on the Site – Availability
All Product offers offered on the Site are limited to member countries of the European Union.
Description of the Products: The Customer undertakes, prior to his Order, to read, on the PAÑPURI Site, the essential characteristics of the Product(s) he wishes to Order.
The Commercial Documentation reproduces, for each Product, the technical data determined by PAÑPURI in its capacity as manufacturer. PAÑPURI makes its best efforts to ensure that the photographic representation of the Products on the Site is faithful to the Products.
For any questions relating to the Products and their use, any additional questions or requests for advice, the Customer may contact customer service: email@example.com
Indications on the availability of the Products are provided to the Customer at the time of placing his Order. Errors or modifications may nevertheless exceptionally exist.
In the event of total or partial unavailability of Products after placing the Order, the Customer will be informed by e-mail, as soon as possible, of the unavailability of the Product and of the modification (partial unavailability) or cancellation (total unavailability) of his Order.
In the event of cancellation of the Order for total unavailability of the Products, the Customer’s bank account will be credited.
5 – Product prices – Delivery costs – Taxes – Promotional offers
The prices appearing on the Site are indicated in Euros all taxes included and are subject to variation during the year, it being understood that the Products ordered are invoiced at the prices in force when the Order is registered. The prices take into account any reductions and promotional operations.
The shipping costs are borne by PAÑPURI for any order greater than or equal to forty (40€) euros for a shipment in metropolitan France and sixty (60€) euros for a shipment in Europe.
For any Order of a lower amount, the delivery costs will be invoiced to the Customer in accordance with the indications of the Delivery FAQ. In these cases, the shipping costs will be indicated before the registration of the Order by the Customer.
The prices include the value added tax (VAT) applicable on the day of the Order and any change in the applicable rate will be automatically reflected in the price of the Products sold by PAÑPURI on its Site.
Purchase offers, including promotional offers, are valid, within the limits of available stocks, for the duration indicated in the promotional offer and, failing that, for as long as they are announced on the Site.
6 – Legal capacity – Conditions for purchase
The User must be a duly represented legal person or an adult natural person with the legal capacity to place an Order with PAÑPURI. Otherwise, he must have the authorization of his legal representative, which he expressly acknowledges and accepts. PAÑPURI can under no circumstances be required to verify the legal capacity of its Clients.
By placing an Order, the User declares and warrants that he is a bona fide Customer and End User making a purchase for his own use or the personal use of a third party, and that he does not deliver, sell or does not otherwise distribute the Products, or purchase the Products or services for commercial purposes.
7 – Order Process
Navigation within the Site
The User can find out about the various Products offered for sale by PAÑPURI on its Site.
The User can browse freely on the different pages of the Site without being bound by an Order.
Registration of an Order
If the User wishes to place an order, he will choose the different Products in which he is interested, and will express the said interest by clicking on “Add to basket”.
At any time, the User may:
obtain a summary of the Products he has selected, by clicking on the basket;
continue or modify its selection of Products;
complete its selection of Products and order these Products by clicking on “Continue”.
For the purpose of placing the Order, the User may:
Create a personal account;
Proceed to the payment of the chosen Products without creating a personal account, the latter not being mandatory.
Conditions for placing an Order
The Customer accepts that PAÑPURI’s Order registration systems serve as proof of the nature of the agreement and its date.
Consequences of placing the order
The Contract is concluded from the moment the Customer confirms his Order by clicking on the “Validate the order” icon.
Any Order assumes acceptance without restriction or reservation of these T&Cs and T&Cs. These two documents are brought to the attention of the Customer prior to any Order.
The Customer acknowledges that placing an order implies a payment obligation on his part. He agrees to the prices, volumes, characteristics, quantities and delivery times of the Products he has ordered.
Upon registration of the Order, a detailed acknowledgment of receipt thereof will be sent to the Customer, to the email address he has indicated. This acknowledgment of receipt will specify the exact amount invoiced and the terms of delivery of the Order. This acknowledgment of receipt constitutes acceptance of the Order and will validate the transaction subject to payment of the Order.
The sale will be final subject to the exercise by the Customer of his right of withdrawal under the conditions provided for in article 6 of these General Conditions of Sale.
PAÑPURI however reserves the right to suspend or cancel any Order from a Customer with whom there is a dispute relating to the payment of a previous Order, or for any other legitimate reason relating in particular to the abnormal nature of the Order.
8 – Payments
Payment terms :
All orders are payable in euros.
The Customer guarantees to PAÑPURI that he has the necessary authorizations to use the method of payment he has chosen, when registering the Order.
PAÑPURI is entitled to collect the full price corresponding to the Order upon confirmation of the Order.
PAÑPURI reserves the right to suspend or cancel any Order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum which would be due by the Customer, in the event of an incident of payment.
Means of payment accepted:
Bank cards: The bank cards accepted on the Site are as follows: Carte Bleue, Visa and Master Card, American Express. These payment cards must be issued by a bank or financial establishment located in the European Union or in Monaco. The same bank card can only be used, over a period of thirty (30) rolling days, two (2) times maximum to place an order.
9 – Delivery – Shipping – Receipt of Orders
Address and delivery methods: The Products will be delivered to the address indicated by the Customer on the Order
The Products on the Site are delivered exclusively to member countries of the European Union.
Delivery will be made within an average of 2 to 7 days from receipt of the order form and at most within 30 days from receipt of the order form.
Delivery times exclude Sundays and public holidays.
PAÑPURI uses external service providers for the purpose of routing Orders, delivery times may be impacted by service providers without PAÑPURI being responsible for these delays in delivery and the consequences that may result therefrom.
It is expressly agreed that in the event that PAÑPURI is unable to deliver a Product under the conditions provided for herein due to a breach by one of its Suppliers (delay in delivery, non-compliance of the Order in particular), the Customer will be informed by PAÑPURI as soon as possible and by any means. In this case, the Customer will be reimbursed within 14 (fourteen) days from the notification to PAÑPURI by the latter. PAÑPURI’s liability is therefore limited to the amount of the Product ordered by the Customer.
Delay / non-delivery
Loss of package during transport
Colissimo, DPD and GLS are very reliable services. However, it is possible, as in any expedition, that there may be a delay in delivery or that the package gets lost. In the event of a delay in delivery of more than 7 days, the Customer must inform PAÑPURI customer service, which will transmit the information to the service provider to trigger the opening of an investigation. This investigation can last up to 21 days from its opening. If during this period, the package is found, it will be immediately forwarded to the Customer’s home (in the majority of cases). If, on the other hand, the package is not found at the end of the 21-day period of investigation, the service provider considers the package as lost. In this case, PAÑPURI will send the Customer a replacement package, at its expense. If the lost product(s) were no longer available at that time, PAÑPURI would reimburse the Customer for the amount of these products.
Any anomaly concerning the delivery (damage, open package, damaged package, broken products, etc.) must imperatively be indicated on the delivery note in the form of “handwritten reservations”, accompanied by the Customer’s signature. The Customer must immediately report the anomaly to PAÑPURI Customer Service so that a complaint can be made to La Poste or GLS.
The Customer must return the Products to PAÑPURI who will send him the replacement product(s), at his expense.
10 – Warranties
The Customer benefits from the provisions of the legal guarantee of conformity pursuant to articles L. 211-4 and following of the Consumer Code and the legal guarantee against hidden defects pursuant to articles 1641 and following of the Consumer Code.
Legal guarantee of conformity:
The Consumer Code provides that:
Article L217-4: The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.
The property is in accordance with the contract:
1° If it is specific to the use usually expected of a similar item and, where applicable:
– if it corresponds to the description given by the seller and has the qualities that the latter presented to the Customer in the form of a sample or model;
– if it has the qualities that a Customer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the Customer, brought to the attention of the seller and which the latter has accepted.
The seller is not bound by the public declarations of the producer or his representative if it is established that he did not know them and was not legitimately able to know them.
The defects of conformity which appear within twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.
For goods sold second-hand, this period is set at six months.
The seller can challenge this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked.
THE Customer is entitled to demand that the goods conform to the contract. He cannot, however, contest conformity by invoking a defect which he knew or could not ignore when he contracted. The same applies when the defect has its origin in the materials supplied by him.
In the event of a lack of conformity, the Customer chooses between the repair and the replacement of the good.
However, the seller may not proceed according to the Customer’s choice if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the Client.
If the repair and replacement of the good is impossible, the Customer may return the good and have the price refunded or keep the good and have part of the price refunded.
The same option is open to him:
1° If the solution requested, proposed or agreed pursuant to Article L. 217-9 cannot be implemented within one month following the Customer’s complaint;
2° Or if this solution cannot be without major inconvenience for him given the nature of the property and the use he is looking for.
However, the resolution of the sale cannot be pronounced if the lack of conformity is minor.
The application of the provisions of Articles L. 217-9 and L. 217-10 takes place at no cost to the Customer.
These same provisions do not preclude the award of damages.
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
The provisions of this section do not deprive the Customer of the right to exercise the action resulting from redhibitory defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual nature which is recognized by the law.
The recourse action may be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible movable property, according to the principles of the Civil Code.
In the event of a lack of conformity of the Product, in particular due to an anomaly or an error in the references delivered, the Customer may choose to return the Product to PAÑPURI and obtain a refund.
The return costs will be reimbursed by PAÑPURI at the Customer’s request.
For any complaint, the Customer may contact PAÑPURI at the following address: serviceclient-fr@online.PAÑPURI.com.
Warranty against hidden defects:
The Civil Code provides that:
Article 1641 of the Civil Code: The seller is bound by the guarantee for the hidden defects of the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the Customer would not have it. acquired
12 – Right of withdrawal
In accordance with Article L. 221-28 of the Consumer Code, the Customer is informed that the right of withdrawal cannot be exercised on Orders relating in particular to:
The supply of goods which have been unsealed after delivery and which cannot be returned for reasons of hygiene or health protection;
The supply of goods made to the consumer’s specifications or clearly personalized.
The Customer therefore has no right of withdrawal for this type of product.
These provisions apply without prejudice to the guarantees provided for in article 10 of these GCS which remain fully applicable.
Subject to the exceptions defined in article L.221-28 of the Consumer Code and in particular that mentioned in the previous paragraph, the Customer has a period of 14 (fourteen) clear days to withdraw, without having to justify its decision, from the receipt of the Product ordered on the Site.
In the case of a gift card purchased on the Site, the Customer has a period of 14 (fourteen) days from the confirmation of his Order to exercise his right of withdrawal, provided however that the gift card does not has not been used in whole or in part before the expiry of this period. Indeed, in this case no right of withdrawal or refund in any form whatsoever is provided.
In accordance with article L.221-19 of the Consumer Code:
the day of receipt of the Product is not counted within the period of 14 (fourteen) days;
the period begins to run at the beginning of the first hour of the first day and ends on the expiry of the last hour of the last day of the period;
if the period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day.
After this period, no request for withdrawal will be processed by PAÑPURI.
If the Customer exercises his right of withdrawal under the conditions provided for in this article in terms of time and methods of returning the Products, PAÑPURI will reimburse him for all the sums paid, including delivery costs if applicable, without unjustified delay. and at the latest within 14 (fourteen) clear days from the date on which it is informed of the Customer’s decision to withdraw. The refund will be made by any means of payment chosen by the Customer expressed after the exercise of his right of withdrawal.
The refund concerns the total amount paid for the purchase, including delivery costs. It should be noted that under Article L. 121-21-4 of the Consumer Code, only standard delivery costs will be covered (the amounts corresponding to express or special shipments will not be covered ).
Notwithstanding the foregoing, and in accordance with the provisions of Article L.221-24 of the Consumer Code, PAÑPURI may defer reimbursement until the Product/Box concerned is recovered or until the Customer sends it the proof of shipment of the Product/Box concerned, the date retained being that of the first of these events.
In the event of late repayment, the sums due are automatically increased under the conditions provided for in Articles L.242-1 et seq. of the Consumer Code.
13 – Conditions for returning Products
The Customer who exercises his right of withdrawal must inform PAÑPURI of his wish to withdraw by writing to customer service: firstname.lastname@example.org
Products returned by the Customer must meet the following requirements:
The Product must be intact, in its initial packaging and packaging, in its original state, with its accessories and instructions. Any Product that is incomplete, damaged, damaged and/or whose packaging has been damaged will not be taken back, exchanged or refunded;
If a box or a set should be returned, it is imperative to send the entire box or set;
If the Customer has received, when ordering, Gifts accompanying the Products purchased, the Customer who exercises his right of withdrawal on the entire order must then send all the Product(s) of the Order accompanied ( s) of the Gift(s) so that PAÑPURI can take into account its request for withdrawal; Conversely, if the right of withdrawal is exercised only partially, the Customer may keep Gifts that have been attached to his initial order;
If the Customer has benefited from an offer against purchase on the Site, entitling him, under conditions, to one or more Product(s) offered in return for his Order and, as a result of the exercise of his right of withdrawal, the latter is no longer eligible for the offer in question; the Customer must then send the Product(s) he wishes to return accompanied by the Product(s) offered received in return for the Order of the Product(s) returned (s) so that PAÑPURI can take into account its request for withdrawal;
In the particular cases of altered texture or perfume or an intolerance, we invite you to contact us beforehand by telephone on 01 71246216. A specific return procedure will then be communicated to you.
14 – Retention of title
PAÑPURI retains full ownership of the Products sold until full payment of the price, in principal, costs and taxes included.
15 – Limitation of liability
PAÑPURI cannot be held responsible for the non-performance of the contract in the event of a shortage of stock, except in the event of promotion by the price not intended to sell stocks, or in the event of unavailability of the Product due to a case of force. major.
PAÑPURI’s liability under the obligations of these GCS cannot be engaged in the event that the non-performance of its obligations is attributable to the act of a third party even if it is foreseeable, to the fault of the Customer, or to the occurrence an event of force majeure as defined by the French courts or any other event that was not reasonably under the exclusive control of PAÑPURI.
PAÑPURI declines all responsibility:
for any interruption of the Site;
for any occurrence of bugs;
for any damage resulting from fraudulent intrusion by a third party leading to a modification of the information made available on the Site;
and more generally for any direct or indirect damage, whatever the cause, origin, nature or consequence, including in particular the loss of profits, customers, data or any other loss of intangible property that may occur as a result of the access of anyone to the Site or the impossibility of accessing it or the credit granted to any information coming directly or indirectly from the latter. PAÑPURI’s liability should be established and retained for damage suffered by the Customer and attributable exclusively to the placing of an Order, this is limited to the amount of the Order paid by the Customer to PAÑPURI.
16 – Intellectual Property
The Site and all the elements that make it up (without limitation: source code, graphic charter, products, brands, designs, models, photographs, videos, texts, names, illustrations, logos, sequences animated or not, sound or not, graphics etc.) as well as their compilation are the exclusive property of PAÑPURI. PAÑPURI does not grant any license or authorization or any right to the User other than that of consulting the Site. Neither the Site (in whole or in part), nor the elements composing it may be used, reproduced, duplicated, copied, sold, resold, made accessible, modified or exploited in any other way, in whole or in part, for any purpose whatsoever. this is without the prior written authorization of PAÑPURI.
17 – Personal data
The information collected is intended for PAÑPURI, the companies of the PAÑPURI group and its service providers in order to process the Customer’s Order and send, unless opposed by the Customer and/or the User, information on the Products and services of PAÑPURI, perform customer relationship management (CRM) operations and/or manage the Customer’s membership in the loyalty program. The Customer and/or User has the right to access, rectify, oppose and delete data concerning him from PAÑPURI by contacting customer service.
18 – Applicable law and jurisdiction
These T&Cs and the sale of Products by PAÑPURI are subject to French law.
20 – Miscellaneous Provisions
Partial non-validity If one or more stipulations of these GCS are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent court, the other stipulations will retain all their strength and scope. Non-waiver The fact for one of the Parties not to avail itself to the other Party of a breach of any of the obligations referred to in the GCS cannot be interpreted for the future as a waiver of the obligation in question.